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Support

Support and help

A ticket is the fastest route, because it is filed against the project itself and can be followed. The average reply time in working hours is 2 hours.

96% client satisfaction

Open a ticket

The fastest route. Filed against the project, kept on record, and easy to follow.

~2 hour reply

Phone

For urgent things, and for what a ticket does not fit. Saturday to Wednesday, 9 to 18.

021 9130 6194

WhatsApp

Short questions and arranging meetings. Answered in working hours.

Chat on WhatsApp

Reply times

What we commit to, in working hours

  • Critical Within 2 working hours
  • High Within 6 working hours
  • Medium By the end of the next working day
  • Low Within 2 working days
Working hours
Saturday to Wednesday, 9 to 18
Thursday
9 to 13

A ticket filed outside working hours joins the queue at the start of the next working day.

Frequently asked

Short answers to the five questions we are asked most

Critical tickets are answered within 2 working hours, high-priority ones within 6, and everything else by the end of the next working day. Working hours are Saturday to Wednesday 9 to 18, and Thursday 9 to 13.

From the project page, choose “Request a change”. The technical team sends you an estimate of time and cost within one working day, and once you approve it the change enters the schedule. Changes outside the agreed scope are recorded as a contract addendum.

Go to projects

Online through the bank gateway inside this panel, card-to-card, and bank transfer are all accepted. For anything not paid online, upload the receipt on the invoice page and the status updates once billing has confirmed it.

Go to payments

An electronic signature in this panel is valid under the Electronic Commerce Act of the Islamic Republic of Iran. Once signed, a stamped copy carrying the tracking code goes to you and to niasa's legal team, and is filed here.

Only the people you have added under Account. Each of them holds either the “Manager” or the “View only” role, and any one of them can be removed at any time.

Manage users

Guides

The documents that save you time if you read them before a stage starts