Guides
Guides recorded on the very panel you were handed — short, and in order.
Three parts left
When the panel changes, the part is recorded again
Managing products and orders
2 parts re-recorded
Building and editing pages
New guide
Account security and backups
Two-step sign-in part
Eight guides, always there on your account — each with a printable summary.
From signing in to publishing: where content is added, where the menu is changed, and which parts are best left alone. If one person on your team watches only one guide, make it this one.
The whole life of an order, from placed to returned. The stock and pricing parts were recorded on the exact structure built for your store.
The page builder, sections, and how to build a new page that looks like the rest of the site — and does not fall apart on a phone.
Not SEO tricks — writing. What the reader came for, how to answer them in the first three sentences, and where you are allowed to go long.
Exactly what was done to your site in the first month, this time as a method — so that next time you can do it yourselves.
Which numbers to believe and which not to. It stays on the four reports that actually decide something for a business, rather than everything the tool will show you.
For when you want to run the campaign yourselves. Every part closes on a real decision about money, and the last two are about when a campaign should be stopped.
The shortest guide, and the one that saves the most trouble: passwords, two-step sign-in, and where to get something back from if it is deleted tomorrow.
No guide matches this filter
Set the subject or the level back to “All”, or ask us for the guide you need.
The order we suggest for a team that has just been handed the site — following it is not compulsory.
7 steps · about 6 hours 40 minutes in all
Managing products and orders in the store
The whole life of an order, from placed to refunded — on the very store we built for you.
After this
You have watched step 3 (account security) — the rest of the path is on the rail above.
The twelve questions asked most often about these guides.
No. They are part of the delivery: whatever we built for you, we also record how to run it. They are there for as long as your account is, and nothing is billed separately.
Anyone you have added under Account, with no limit on the number. Each person's progress is kept separately, so two people can watch the same guide at the same time from different places.
Manage usersFor six months after the last contract ends, every guide belonging to your projects stays available. You can also download and keep each guide's summary file right now — that one never expires.
The videos only play inside this panel, but each guide's summary file can be downloaded and carries the same steps, one by one and with pictures. If the connection where you work is unreliable, tell us and we will set a lower playback quality on your account.
A part counts as watched when it plays to the end; skipping ahead does not complete it. A guide's percentage is parts watched over parts in total — so watching a part again does not move the number.
A PDF of several pages with the same steps as the video, a picture of each one and exactly where to find it in the panel. For somebody new who has no time to watch, or to print and keep beside them, it is more use than the video.
Each stands on its own and you can start anywhere. Some need something watched first — which is written in that guide's details — and “Where to start” suggests an order in which no part leans on anything you have not seen.
Any change to how the panel looks or works means the part about it is recorded again. “Recently re-recorded”, at the top of this page, says what changed and when, and a guide that has just been updated is marked in the list.
No. Only that part goes back to unwatched and the rest is untouched, so your percentage drops by exactly one part. If you had finished the guide, you hear about it in your notifications.
Use the “Request a guide” button and tell us what it is about. If it is a short job, support writes it out for you step by step; and if it is something others ask about too, we record a guide and add it to this list.
Do not delete what was working and do not try to undo it yourself — open a ticket and write down what you did. Your site is backed up every night, so there is almost always a way back, and the less it is touched the easier that is.
Open a ticketYes. These guides exist so that you can do it yourselves if you want to, not so that you have to. Day-to-day content and product work is in your support contract — open a ticket and it gets done.
No question matches that
Try another term, or send us the question directly.
There are two ways, and which one is right depends on whether work has stopped.
I want to learn it
Write down what you were trying to do. Support writes it out step by step, and if it turns out to be something others ask too, we record a guide for it.
Something is broken
If something has stopped or has to happen today, this form is not the place — open a ticket and it reaches a specialist the same hour.
